Terms & Conditions
Terms & Conditions
By accessing or purchasing from MealMates, you agree to the following terms:
Product Use
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MealMates are seasoning recipe packs and do not include meat, produce, or prepared food
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Products are intended for home or organizational use following standard food safety practices
Accuracy of Information
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We strive to ensure all product descriptions, pricing, and availability are accurate. MealMates reserves the right to correct errors or update information at any time without prior notice.
Fundraisers & Organizations
• Fundraiser terms, payouts, and timelines may vary by organization
• Participation in fundraising programs may require approval and additional agreements
Intellectual Property
All content, trademarks, product names, and branding (including “MealMates” and “Flavory”) are the property of MealMates and may not be used without permission.
Limitation of Liability
MealMates is not responsible for improper use of products, allergic reactions, or outcomes resulting from individual ingredient choices added by the customer.
By using this site, you agree to these terms.
​​PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A WAIVER OF CLASS ACTION RIGHTS.
OVERVIEW
This website is operated by [Four Lakes / MealMates] (“we,” “us,” or “our”). Throughout the site, the terms “you” and “user” refer to any visitor, customer, or purchaser.
By accessing our website or purchasing our products, you agree to be bound by these Terms of Service, including any additional policies referenced herein. If you do not agree, you may not access the website or use our services.
Our store is hosted on WIX., which provides the e-commerce platform allowing us to sell our products.
SECTION 1 — ELIGIBILITY & ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your state or province of residence.
You may not use our products or website for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
Any breach of these Terms may result in immediate termination of access to our services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Content you submit (excluding payment information) may be transmitted unencrypted across networks. Payment data is always encrypted during transmission.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
SECTION 3 — PRODUCT INFORMATION & DISCLAIMERS
Our products are food seasoning and flavor products intended for general culinary use.
Products are not intended to diagnose, treat, cure, or prevent any disease
Nutritional information is provided as a courtesy and may vary
Individuals with allergies or sensitivities are responsible for reviewing ingredient lists
**We do not guarantee results, taste preferences, or individual outcomes.**
SECTION 4 — PRICING, AVAILABILITY & MODIFICATIONS
Prices and product availability are subject to change without notice.
We may modify or discontinue products or services at any time without liability.
We reserve the right to limit quantities purchased per order, household, or customer.
SECTION 5 — RETURNS & REFUNDS
Returns and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.
Due to the nature of food products, opened or used items are not eligible for return unless required by law.
SECTION 6 — BILLING & ACCOUNT ACCURACY
You agree to provide current, complete, and accurate purchase information. We reserve the right to cancel or refuse orders that appear fraudulent, abusive, or placed for resale without authorization.
SECTION 7 — THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links “as is” without warranties or endorsements.
We are not responsible for third-party content, websites, or transactions.
SECTION 8 — USER FEEDBACK & SUBMISSIONS
Any feedback, suggestions, or ideas submitted may be used by us without restriction or compensation.
You represent that submissions do not violate any third-party rights.
SECTION 9 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 10 — PROHIBITED USES
You may not use this site to:
• Violate laws or regulations
• Infringe intellectual property
• Submit false or misleading information
• Upload malicious code
• Harass or abuse others
Violations may result in termination of access.
SECTION 11 — DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available.”
We make no warranties, express or implied, including merchantability or fitness for a particular purpose.
Use of our products is at your own risk.
SECTION 12 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, [Four Lakes / MealMates] shall not be liable for indirect, incidental, punitive, or consequential damages, including lost profits or data.
In jurisdictions where limitations are restricted, liability is limited to the maximum extent allowed by law.
SECTION 13 — INDEMNIFICATION
You agree to indemnify and hold harmless [Four Lakes / MealMates], its owners, officers, employees, and affiliates from claims arising from your breach of these Terms or misuse of the Service.
SECTION 14 — ARBITRATION & DISPUTE RESOLUTION
Any dispute arising out of or relating to these Terms or your use of our products shall be resolved through binding individual arbitration, not in court.
• No class or collective actions permitted
• Arbitration governed by the Federal Arbitration Act
• Claims may be brought in small claims court if eligible
You waive the right to a jury trial.
SECTION 15 — GOVERNING LAW
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
SECTION 16 — TERMINATION
These Terms remain effective unless terminated by either party.
We may terminate access at any time for violation of these Terms.
SECTION 17 — ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us and supersede prior agreements or communications.
SECTION 18 — CONTACT INFORMATION
Questions about these Terms should be directed to:
Payment Methods
Four Lakes Flavor Co. accepts the following payment methods:
• Major credit, Government Assistance Benefit Cards and debit cards (Visa, Mastercard, American Express, Discover,EBT/SNAP)
• Digital payment options as displayed at checkout (Apple Pay, Google Pay, etc.)
Payment Processing
• All payments are securely processed at checkout
• Your payment method will be charged at the time of purchase
Fundraisers & Special Orders
• Fundraiser orders and organizational purchases may follow separate billing or payout schedules
• Details will be outlined during program setup
If you have questions about billing or payments, contact us at:
Customer Care, Privacy & Safety
We’re here to help.
If you have questions about your order, products, or programs, our customer care team is available to support you.
Contact Us
• Email: Customer Support
• Please include your order number (if applicable) to help us respond faster
We aim to respond to all inquiries within 1–2 business days.
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Privacy
Your privacy matters to us.
Four Lakes Flavor Co. collects only the information necessary to process orders, manage fundraisers, and provide customer support. This may include your name, email address, shipping address, and payment details.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
All payment information is securely processed through trusted third-party providers. MealMates does not store full payment card details.
Safety & Food Use
MealMates are seasoning recipe packs and do not contain meat, produce, or prepared food.
• Products are shelf-stable and pantry-safe
• Ingredients are listed clearly on each package
• Customers are responsible for preparing meals using proper food-handling and cooking practices
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If you have dietary concerns, allergies, or sensitivities, please review ingredient lists carefully before use.
For additional questions regarding ingredients or usage, contact us Customer Support
Wholesale Inquiries
Four Lakes Flavor Co. works with organizations, institutions, and partners that require bulk ordering or recurring supply.
This includes:
• AFC homes, group homes, and foster homes
• Schools and fundraising organizations
• Community programs and institutions
• Corporate or organizational bulk purchases
What to Expect
• Flexible bulk quantities
• Simple ordering and fulfillment
• Options for recurring or program-based orders
• Dedicated support for organizations
To inquire about bulk or wholesale opportunities, please contact us at:
​
Include:
• Organization name
• Contact information
• Estimated order volume
• Intended use (institutional, fundraiser, resale, etc.)
Our team will follow up to determine fit and next steps.
LOYALTY TERMS
Loyalty Program Terms & Conditions
Last Updated: [Month Day, Year]
These Loyalty Program Terms (“Loyalty Terms”) supplement the Terms of Service, Privacy Policy, and any other applicable policies (collectively, the “Other Terms”). In the event of a conflict, these Loyalty Terms apply solely to the Loyalty Program.
SECTION 1 — ELIGIBILITY
The MealMates / Four Lakes Loyalty Program (“Program”) is available to individuals who create an account on [yourwebsite.com] and are legally capable of agreeing to these Loyalty Terms.
We reserve the right to exclude employees, affiliates, or partners from participation.
SECTION 2 — ENROLLMENT
Enrollment is free and automatic upon account creation.
Participation in the Program constitutes acceptance of these Loyalty Terms and any updates.
A valid email address is required.
SECTION 3 — EARNING POINTS
Members may earn loyalty points (“Points”) through eligible actions, which may include:
• Product purchases
• Referrals
• Promotions or special events
• Other activities approved by us
Points are awarded based on qualifying activity and may exclude taxes, shipping, discounts, gift credits, or other non-qualifying charges.
Points typically post after order fulfillment and are subject to verification, fraud review, and system limitations.
Unless otherwise stated, Points do not expire.
SECTION 4 — REFERRALS
Points may be awarded for referring new customers who complete qualifying actions.
Referral-based Points may be capped per member.
SECTION 5 — NATURE OF POINTS
Points:
• Have no cash value
• Are not redeemable for cash
• Are non-transferable
• Do not constitute property or stored value
Points are used solely for Program progression, tier qualification, or non-monetary benefits.
SECTION 6 — TIERS & BENEFITS
Points may determine tier status.
Tier benefits may include:
• Early access
• Exclusive products or drops
• Physical rewards
• Other non-monetary perks
Tier thresholds and benefits may change at any time.
SECTION 7 — PHYSICAL REWARDS (IF APPLICABLE)
Physical rewards are not purchased or redeemed using Points.
Rewards may be shipped separately or with an order, subject to availability and logistics.
SECTION 8 — RETURNS & ADJUSTMENTS
If an order is refunded or canceled, associated Points may be removed.
We may adjust Point balances to correct errors or address misuse.
Tier status may change if Point balances are adjusted.
SECTION 9 — FRAUD & MISUSE
We may suspend or terminate participation, revoke Points, or remove benefits if we suspect fraud, abuse, or violation of these Loyalty Terms.
SECTION 10 — PROGRAM CHANGES
We may modify, suspend, or terminate the Program at any time.
If the Program is terminated, all Points and benefits may expire without compensation.
SECTION 11 — COMMUNICATIONS
Participants may opt out of marketing emails but will continue to receive Program-related and operational communications.
SECTION 12 — PRIVACY
Participation is subject to our Privacy Policy.
Members are responsible for maintaining accurate account information.
SECTION 13 — LIMITATION OF LIABILITY
Participation in the Program is at your own risk.
We are not responsible for system errors, delays, or unauthorized access to accounts.
SECTION 14 — GOVERNING LAW
These Loyalty Terms are governed by the laws of the State of Michigan
SECTION 15 — CONTACT
Questions about the Loyalty Program may be directed to:
support@[yourdomain].com
You’re looking at a Mobile/SMS Terms document (TCPA compliance). It’s long because it’s written to defend against text-message lawsuits, which are very common and very expensive.
For MealMates and Four Lakes, you do need an SMS Terms page if you collect phone numbers for marketing texts (Klaviyo SMS, Postscript, Attentive, etc.). But you do not need the aggressive “you promise you’re not opting in to sue us” language. That’s their litigation posture, not your brand voice.
Below is a clean, compliant, brand-ready Mobile Messaging Terms you can use.
Subscription Terms & Conditions
Automatic Renewal & Cancellation Policy
Last Updated: [Month Day, Year]
Overview
We offer optional subscription plans for select MealMates / Four Lakes products. Subscriptions provide recurring deliveries at the frequency, quantity, and product selection chosen by you at checkout (each a “Subscription”).
You can view or manage your Subscription at any time through your customer account or by contacting us at support@[yourdomain].com.
Automatic Renewal & Billing
By purchasing a Subscription, you acknowledge and agree that:
• Your payment method will be charged at the time you sign up, or on a later date selected by you
• Your Subscription will automatically renew at the interval you choose (monthly or otherwise)
• Your Subscription will continue until cancelled by you or terminated by us
You authorize us to charge your payment method for each renewal, including applicable taxes and shipping.
Pricing & Changes
The price charged for recurring deliveries may differ from the initial order if:
• Discounts or promo codes were applied
• Prices are updated
If the regular subscription price or renewal terms change, we will notify you at least 7 days and no more than 30 days before the change takes effect.
Payment Failures
If a payment attempt fails, we may:
• Retry the charge
• Temporarily pause your Subscription
• Resume delivery once payment is successfully processed
Skips, Changes & Cancellation
You may:
• Skip a delivery
• Change your delivery date
• Update your Subscription details
• Cancel your Subscription at any time
You must cancel before your next renewal date to avoid being charged.
To cancel:
• Log into your customer account and manage your Subscription
or
• Email support@[yourdomain].com
Once cancelled, your Subscription will remain active through the current billing period but will not renew.
Termination by Us
We reserve the right to suspend or terminate any Subscription at our discretion.
If we terminate your Subscription, you will not be charged for future deliveries.
Contact
Questions about Subscriptions or cancellations can be directed to:
support@[yourdomain].com
Mobile Messaging Terms & Conditions
Last Updated: [Month Day, Year]
These Mobile Messaging Terms (“Messaging Terms”) apply to the MealMates / Four Lakes mobile messaging program (the “Program”). By opting in to receive text messages from us, you agree to these Messaging Terms and our Privacy Policy.
These Messaging Terms apply only to the Program and do not replace our general Terms of Service. If there is a conflict, these Messaging Terms control for Program-related matters.
1. Program Description
By enrolling in the Program, you may receive recurring SMS and/or MMS messages from MealMates / Four Lakes, including messages about:
• Promotions and offers
• New product announcements
• Cart reminders (if enabled)
• Order updates or support-related messages (if enabled)
Message frequency varies.
2. Consent to Receive Messages
By providing your mobile number and opting in, you consent to receive recurring automated marketing and informational text messages from us at the number you provided.
• Consent is not a condition of purchase
• Message and data rates may apply
• You confirm you are authorized to use the phone number provided
3. Opt-Out (Cancel)
You can opt out at any time by replying STOP to any message.
After you opt out, you may receive one final message confirming your opt-out. You will no longer receive messages unless you opt in again.
4. Help / Support
For help, reply HELP to any message or contact us at:
support@[yourdomain].com
5. Carriers & Delivery
Carriers are not liable for delayed or undelivered messages. Delivery depends on your wireless provider and network availability.
The Program may not be available on all devices or in all areas.
6. Cost
There is no fee from us to participate in the Program, but message and data rates may apply depending on your carrier plan.
7. Eligibility
You must be at least 13 years old to participate. If you are between 13 and 18, you must have a parent or guardian’s permission.
8. Changes to the Program or Terms
We may modify or terminate the Program at any time.
We may also update these Messaging Terms. Continued participation after changes means you accept the updated terms.
9. Privacy
Information collected through the Program is handled in accordance with our Privacy Policy. We may use a third-party service provider to deliver messages and support the Program.
10. Contact
This Program is operated by MealMates / Four Lakes. Questions can be directed to:
support@[yourdomain].com
FOOD PRODUCTS & ALLERGEN DISCLAIMER
FOOD DISCLAIMER
Our products are food and seasoning products intended for general culinary use only.
We do not provide medical, dietary, or nutritional advice. Nothing on our website, packaging, or marketing materials is intended to diagnose, treat, cure, or prevent any disease or health condition.
Customers are solely responsible for reviewing ingredient lists, allergen disclosures, and nutritional information prior to consumption. Our products may be manufactured, packaged, or processed in facilities that also handle common allergens, including but not limited to milk, eggs, wheat, soy, peanuts, tree nuts, sesame, and shellfish.
Individual reactions to food products vary. Consumption of our products is at the customer’s own risk. If you have a known allergy, dietary restriction, or medical condition, consult a qualified healthcare professional before use.
We make reasonable efforts to ensure ingredient accuracy; however, formulations and suppliers may change. Always refer to the product packaging for the most current ingredient information.